Privacy Policy

Last updated: 20 Oct 2025

Privacy Policy

• Boxed Indulgence Margaret River respects your privacy and we are committed to the protection of your personal information.
• Whilst many aspects of the site can be accessed without providing personal information, we will collect personal information from you when you register, place an order, subscribe to our newsletter, respond to a survey or fill out a form on either the Boxed Indulgence Margaret River website or via the phone.
• You may be asked to provide the following information about yourself:
  • Your name
  • Your address
  • Your contact phone number(s)
  • Your email address
• You may also be asked to provide the following information about the recipient:
  • Their name
  • Their delivery address
  • Their contact phone number
• When required, you may be asked to provide feedback and/or further information (including photos) in regards to your purchase.
• For each request to the Boxed Indulgence Margaret River website, we collect the following non personal information via the web server software about the device (computer/phone/tablet etc) connecting to it for our own troubleshooting, security, marketing and statistical purposes:
  • The IP address of the device making the request
  • The browser type, version and language
  • The date and time the device accessed the site
  • The previous page the device visited (‘referrer’)
  • The pages the device accessed and any documents downloaded
  • The success/failure code of the request, and
  • The devices operating system.
• Boxed Indulgence Margaret River  also uses Google Analytics, which is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of www.boxedindulgence.com.au, to prepare reports on its activities and share them with Boxed Indulgence Margaret River and other Google services.

Any of the personally identifiable information we collect from you may be used in the following ways:

• To personalise your experience
• To improve our website
• To improve customer service
• To process transactions
• To administer a contest, promotion, survey or other feature on the site
• For device based information collected via the web server software, this information is used to create summary statistics which allow us to assess the number of visitors to different sections of our site, discover what information is most and least used, determine technical design specification, and help us make our site more useful to our visitors.
• No attempt will be made by us to identify visitors or their browsing activities except in the unlikely occurrence that we are required to do so by law.
• Boxed Indulgence Margaret River may engage other companies to provide services on and for our behalf, including but not limited to; providing an email service, file and image hosting, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.
• Boxed Indulgence Margaret River takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
• We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
• All sensitive/payment information you provide or view online with Boxed Indulgence Margaret River  is transmitted between your device and the Boxed Indulgence Margaret River  website using Secure Socket Layer (SSL) technology which ensures this information is encrypted (unreadable without a key) between your device and our firewall protected network.
• Credit card information may also be held by our Australian based payment gateway with the data only accessible by those authorised with special access rights to such systems, and whom are required to keep the information confidential.
• To ensure we are meeting industry best practices in regards to providing a secure online experience, Boxed Indulgence Margaret River  and our payment gateway provider are regularly audited to ensure we are meeting the Payment Card Industry (PCI) requirements in regards to transmission and storage of credit card information.
• We use cookies to help us remember and process the items in your cart and understand and save your preferences for future visits.
• We will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties outside of this company, unless you have personally authorised us to do so or if required by law.
• Anyone can choose to receive Boxed Indulgence Margaret River  e-newsletters, and at any stage you wish to stop receiving any promotional emails, you may simply unsubscribe using the link provided in the email.
• We do not support, condone or participate in spam email.
• If a recipient requests information about who sent them a gift, this information will not be provided without your express permission.
• We will contact you advising that the request has been made, however, we will not release that information until we obtain approval from you to do so. As such, all orders are anonymous unless you tell us otherwise.

Contact

• Phone: 0415 353 493

• Email: gourmet@boxedindulgence.com.au