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DELIVERIES & RE-DELIVERIES POLICY

• If your Boxed Indulgence Hamper is delivered (to a local address) and the recipient is not available to accept the delivery, we will leave your boxed indulgence hamper at the front door, unless otherwise instructed.
• If your Hamper is delivered (to the South West area or the Rest of Australia) and the recipient is not available to accept the delivery, a card will be left in the mailbox and the Hamper will be delivered to the nearest Post office/Depot so that the recipient can re-organise another delivery or pick up their Boxed Indulgence Hamper at a suitable time.
• Orders cannot be amended or cancelled once they have been prepared and are with our couriers for delivery.
• At Boxed Indulgence we pride ourselves on the quality of not only the products itself, but also customer satisfaction. If you receive a gift that has been damaged, faulty or the item is incorrect please contact us on 0415 353 493 within 1-3 business days.  (we may ask for photos so that we can better understand the extent of damage or issue with product)
• Note: Boxed Indulgence couriers will leave items at addresses where they consider it is safe to do so, and not be damaged or stolen. We accept no responsibility where it has been deemed safe to leave by our couriers and the item/products goes missing or is stolen. Where it’s not possible to leave items safely, then the goods will be returned for re-delivery and charges may apply.
• During the last 2 weeks of December, our couriers experience an unprecedented volume of hamper deliveries. We will endeavour to have your hampers delivered as close to your preferred delivery date as possible.
• Please keep this in mind and order early to avoid any disappointment! If you are concerned about a delivery, please feel free to email gourmet@boxedindulgence.com.au or call us on 0415 353 493 to ascertain the status of your order during the festive season.

RETURNS POLICY

• Defective merchandise may be returned to Boxed Indulgence within 7 days of original purchase date. Boxed Indulgence requires valid proof and identification when processing all returns and exchanges.
• Please note, hampers returned back to Boxed Indulgence due to an incorrect/incomplete address or delivery rejection by the recipient, are not eligible for a refund or re-delivery. This is because we incur additional costs for the return delivery of the hampers and the disposal of perishable items contained in the hampers.
•  Online refunds will be issued in the original form of payment for price paid or merchandise exchange when returned within 7 days of the invoice date.
• To return any Boxed Indulgence Online purchase, please notify us at gourmet@boxedindulgence.com.au. Please include the reasons and photographic proof of why you are returning it.
• We will contact you with a return authorisation along with any special instructions. Pack and seal your return securely (in the original package if possible) and include a copy of the return authorisation. All returns must be sent prepaid at a cost to the customer, as we do not accept C.O.D. deliveries.
• We will only refund shipping charges if we have sent the wrong item or if the item sent is defective.
• Please post all returns to Boxed Indulgence, 607 Bussell Highway, Busselton WA  6280

PROMOTION COUPON CODES

• Only one promotion coupon code may be used per order. This is applicable for all orders placed via the website and via phone.
• A promotion coupon code may only be redeemed in one transaction.  The value of a promotion code cannot be split and any value that is not redeemed at the time that the promotion code is used becomes void.

PRIVACY POLICY

• Boxed Indulgence respects your privacy and we are committed to the protection of your personal information.
• Whilst many aspects of the site can be accessed without providing personal information, we will collect personal information from you when you register, place an order, subscribe to our newsletter, respond to a survey or fill out a form on either the Boxed Indulgence website or via the phone.
• You may be asked to provide the following information about yourself:
  • Your name
  • Your address
  • Your contact phone number(s)
  • Your email address
• You may also be asked to provide the following information about the recipient:
  • Their name
  • Their delivery address
  • Their contact phone number
• When required, you may be asked to provide feedback and/or further information (including photos) in regards to your purchase.
• For each request to the Boxed Indulgence website, we collect the following non personal information via the web server software about the device (computer/phone/tablet etc) connecting to it for our own troubleshooting, security, marketing and statistical purposes:
  • The IP address of the device making the request
  • The browser type, version and language
  • The date and time the device accessed the site
  • The previous page the device visited (‘referrer’)
  • The pages the device accessed and any documents downloaded
  • The success/failure code of the request, and
  • The devices operating system.
• Boxed Indulgence  also uses Google Analytics, which is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of www.boxedindulgence.com.au, to prepare reports on its activities and share them with Boxed Indulgence  and other Google services.

Any of the personally identifiable information we collect from you may be used in the following ways:

• To personalise your experience
• To improve our website
• To improve customer service
• To process transactions
• To administer a contest, promotion, survey or other feature on the site
• For device based information collected via the web server software, this information is used to create summary statistics which allow us to assess the number of visitors to different sections of our site, discover what information is most and least used, determine technical design specification, and help us make our site more useful to our visitors.
• No attempt will be made by us to identify visitors or their browsing activities except in the unlikely occurrence that we are required to do so by law.
• Boxed Indulgence may engage other companies to provide services on and for our behalf, including but not limited to; providing an email service, file and image hosting, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.
• Boxed Indulgence takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
• We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
• All sensitive/payment information you provide or view online with Boxed Indulgence  is transmitted between your device and the Boxed Indulgence  website using Secure Socket Layer (SSL) technology which ensures this information is encrypted (unreadable without a key) between your device and our firewall protected network.
• Credit card information may also be held by our Australian based payment gateway with the data only accessible by those authorised with special access rights to such systems, and whom are required to keep the information confidential.
• To ensure we are meeting industry best practices in regards to providing a secure online experience, Boxed Indulgence  and our payment gateway provider are regularly audited to ensure we are meeting the Payment Card Industry (PCI) requirements in regards to transmission and storage of credit card information.
• We use cookies to help us remember and process the items in your cart and understand and save your preferences for future visits.
• We will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties outside of this company, unless you have personally authorised us to do so or if required by law.
• Anyone can choose to receive Boxed Indulgence  e-newsletters, and at any stage you wish to stop receiving any promotional emails, you may simply unsubscribe using the link provided in the email.
• We do not support, condone or participate in spam email.
• If a recipient requests information about who sent them a gift, this information will not be provided without your express permission.
• We will contact you advising that the request has been made, however, we will not release that information until we obtain approval from you to do so. As such, all orders are anonymous unless you tell us otherwise.